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Return Policy

We have a14-day grace period for returns or exchanges from the day the customer receives his or her dance shoes. Shoes must be in brand new, unworn condition with all included accessories such as shoe bags and the box they come in. Under certain circumstances, some returns are allowed after the 14-day grace period, but there will be a US$ 15.00 restocking fee applied. Under NO CIRCUMSTANCE will we accept any merchandise that is soiled or used in any way. Dance wear and accessories such as, brushes, heel caps, and shoe bags are non-refundable and cannot be returned or exchanged. Items that are placed on in ANY of our clearance sections are non refundable and cannot be returned or exchanged under ANY Circumstance.

Customers who wish to do a return or exchange must ship the shoes they received back to the following return address:

Ballroom Connection 1111 W. El Camino Real, Suite 219 Sunnyvale, CA 94087

A copy of the receipt must be included with the shoes along with a note as to the reason for the return. For an exchange, simply write down the style and size you wish to exchange for on the receipt. If there is any discrepancy in price for the exchange, we will adjust the total charge to the customer accordingly.

IMPORTANT NOTE

The postage for returning the shoes to us is the responsibility of the customer and is NON-REFUNDABLE. Only the original price of the shoe(s) on the invoice plus any additional tax is refunded. Customers who are requesting an exchange do not need to pay the shipping charge for the first exchange. Any discrepancy in the price will be adjusted accordingly. We will charge shipping and handling fee for any exchange after the first one.

Contacting Us

If you have any questions about this return policy, you can contact:

featherdanceshoes.com
Cala Shopping Center
1111 W. El Camino Real #219
Sunnyvale, CA 94087
U.S.A.
Phone: (408) 773-8833
support@featherdanceshoes.com

 

 

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